The Diebold Media Tip Sheet was created for media contacts that follow or are interested in news from Diebold, Incorporated (NYSE:DBD). This monthly e-publication provides information about the latest events and happenings from Diebold’s self-service, security and service operations around the world.
Axeda Recognizes Diebold For Innovative Deployment Of OpteView
Diebold has earned the annual Axeda Remote Service Leadership Award for its innovative implementation and deployment of its OpteView® service.
The Axeda award selections were judged by the Aberdeen Group, a prestigious, third-party analyst firm that has extensively covered the remote product service (RPS) market.
OpteView monitors and diagnoses ATMs remotely, then either fixes the machine online, or dispatches an engineer with the exact information and parts needed to correct the problem.
“The Remote Services Leadership Award is a significant accomplishment and it would not have been possible without the continued support of Diebold leadership and the daily efforts of everyone who contributes to its growth and success,” said Paul Mercina, director, software and services product management.
Diebold introduced OpteView in April 2006, following more than two years of in-house development to combine Axeda’s high-security technology with its own enhancements. Read the press release. For more information, contact DeAnn Zackeroff at 330.490.5220.
Diebold Express Cash Dispensers Improve Transaction Speed And Security
When Black Hills Federal Credit Union, located in Rapid City, S.D., wanted to increase transaction speed and reduce the amount of time tellers spent counting cash, it began replacing its existing equipment with Diebold’s 220 Express Cash Dispensers (ECDs).
Almost immediately, Black Hills noticed an improvement. The Diebold units were faster, more accurate and more reliable than the previous teller cash dispensers it had used. In addition, Black Hills staff reported improvements in the credit union’s balancing and auditing process.
“We were able to increase teller efficiency and reduce downtime right away with the 220 ECDs,” said Jana Plooster, regional service manager, Black Hills Federal Credit Union. “They definitely helped us provide a better member experience.”
The ECDs also provided a significant security advantage for Black Hills. With the largest cash capacity in the industry, the ECD enables tellers to keep less cash in their drawers, giving Black Hills greater control over its cash flow. It also allowed the bank to store cash overnight in the teller line, instead of moving money to the vault at the close of business each day.
“We love Diebold products, as well as the service we receive,” Plooster added. “It keeps us coming back to Diebold time and time again.” Read the entire case study. For more information, contact DeAnn Zackeroff at 330.490.5220.
150th anniversary: 'Mosler’s Change Of Ownership Was An Important Milestone'
“Many say that the biggest change Diebold underwent was its entrance into the ATM business. I believe that is true; however, I’d say another big change happened even before we started selling ATMs… and that was the change of ownership of Mosler,” said Bill McGurk, retired area sales manager, Northeast.
“This was an important milestone because it weakened a good competitor and led many regional banks to consider independent local dealers. Prior to the change of ownership, Mosler had a personal touch with its customers, like we did. However, when it was purchased, those relationships were lost. Also contributing to this change was the retirement of many of Mosler’s older sales associates who had strong relationships with customers.
“Overall, this change had a significant impact on the industry," recalled McGurk. "If a customer wanted to receive more than one proposal for business, it no longer had another company that was comparable to Diebold’s business and prestige. More than they had in previous years, customers began doing business with independent and foreign equipment suppliers, which caused price to become more important than value, at least for some customers. Diebold competed against these parties and did well, but this transition greatly affected the nature of the business.”
To learn more, read the full story on the associate feature stories Web page on the 150th anniversary Web site. For more information, contact Rebekah Smith at 330.490.3773.
Survey: Diebold Media Tip Sheet— How Are We Doing?
- Does our monthly Media Tip Sheet meet recipients’ needs?
- Do we send out our Media Tip Sheet too often or not enough?
- Is the information in our Media Tip Sheet relevant to our audiences?
These are just some of the questions we’ve asked ourselves over the last few months. In communicating with you, we want to make sure we are providing you with relevant information, in an efficient manner.
We’ve created a short, 10-question survey that should take a few minutes to complete. All survey responses are anonymous, and will help us better inform you about what’s happening here at Diebold. To take the survey, visit http://www.zoomerang.com/Survey/?p=WEB229FYY62A4Q.
If you have any questions or comments regarding the survey or the Media Tip Sheet, contact Rebekah Smith at 330.490.3773.
Visit Diebold’s New News Room-- news.diebold.com
In April, we launched our new and improved News Room. We hope some of you have had the chance to explore it. For those who haven’t, make sure to check it out. We designed the News Room with media representatives in mind. Some News Room features include:
- Photo gallery
- Video gallery
- Executive biographies
- Categorized press releases
- Diebold’s media contacts information
We’re constantly updating and adding information to the site. So if you follow Diebold news, our News Room is a place you’ll want to be. If you have any questions or would like more information about Diebold’s News Room, contact Rebekah Smith at 330.490.3773.
Check out the most recent Diebold press releases you might have missed:
About Diebold
Founded in 1859, Diebold is a global leader of self-service delivery systems, security, software and services for the financial, government, commercial and retail markets. Diebold’s core expertise includes automated teller machines, integrated services, retail and drive-up banking solutions, branch facility equipment, integrated physical and electronic security solutions.
Diebold employs more than 17,000 associates with representation in nearly 90 countries worldwide. Among these associates is one of the industry’s largest service teams, employing nearly 6,000 highly trained professionals in 600 locations around the world.
Headquartered in North Canton, Ohio, USA, Diebold is publicly traded on the New York Stock Exchange under the symbol “DBD.” For more information, visit the company’s Web site at www.diebold.com.
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